Returns & Exchanges

At ROBINSON Lighting & Bath, we want you to be completely satisfied with your purchase. If a product does not meet your expectations, you can return or exchange eligible items within 30 days of delivery in their original packaging.

1

Initiate Your Request

Contact our customer service team or visit one of our showroom locations with your original order number and receipt to begin the return authorization process.

2

Prepare the Item

Ensure the product is in its original, uninstalled condition with all hardware, manuals, and packaging intact to qualify for a full refund.

3

Ship or Drop Off

Affix the provided return label to your package and drop it off at an authorized carrier, or simply bring the item directly to your nearest ROBINSON showroom.

4

Inspection and Refund

Once our warehouse team inspects the item for quality assurance, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing